With nearly two decades of experience in client services and office management, Angelena Madrid serves as Policy Services Administrator at Chamberlain Group. She specializes in delivering a personalized, “white glove” experience, coordinating directly with carriers, processing policy updates, and manages billing, claims, and records with care and efficiency.

Angelena is licensed in Life, Accident, and Health Insurance and has been recognized for her achievements in streamlining operations, training employees, and resolving complex client issues. Her most notable accomplishments include creating and managing a CRM database and improving customer service practices across teams.

Outside of the office, Angelena enjoys hiking, traveling, and spending time with her family and her pup, Romeo. She also supports charitable organizations, including the Alzheimer’s Association. Her love of nature and giving back reflect the resilience, compassion, and mission-driven focus she brings to client service.

Abigail Howell serves as Client Service Associate at Chamberlain Group. She brings 7 years of experience in financial services, including account service management and client communication. She specializes in understanding client needs to help find the best solutions. She began her career as a bank teller and steadily advanced to private wealth management. She developed a reputation for understanding client needs and delivering thoughtful solutions.

Abigail earned her Bachelor’s degree in Mass Communications from Concordia University, Irvine, and is currently pursuing her Series 7 and 66 licenses. She is known for her client-focused and detail-oriented approach, helping ensure every interaction supports long-term goals.

Outside of work, Abigail enjoys traveling to new destinations to explore diverse cultures and cuisines. Her passion for travel reflects her commitment to balance and open-mindedness. These traits enrich her ability to connect with people and help them succeed.